Legal Info
Check out our policies to see how we manage your info and run our services.
Privacy Policy
Last updated: October 9, 2026
Falacade Studios LLC (“we,” “our,” or “us”) cares about your privacy and keeping your personal info safe. This policy covers how we collect, use, and protect your data when you visit our site, use our client portal at portal.falacade.com, talk to us, or use our services.
What we collect
When you get in touch or book with us, we collect details like your name, company, email, phone number, the service you’re interested in, preferred dates, location, and any notes you send. If you create a portal account, we keep your email and a securely encrypted password (we never see your actual password).
When you sign an agreement online, we save your name, your signature, the date and time, and your IP address as a record that you signed. If you book an intro call, we save the time you picked and add the call to our Google Calendar with a Google Meet link.
We keep your invoices and payment status. Card and bank details are entered on Stripe’s secure payment page and handled by Stripe, so we never see or store your full card or account number.
If you book photography or design help, we store the photos, videos, or creative files we create for you or that you send over. In your gallery we also keep track of activity like which photos you mark as favorites and when files are viewed or downloaded. We also collect usage data like your IP address, browser type, and the pages you look at on our site.
How we use it
We use this data to run our services, prepare agreements, handle payments and invoices, keep in touch about your project (like booking confirmations, reminders, and letting you know when your gallery is ready), ask for a review after your project is delivered, make our site and marketing better, and meet our legal and accounting needs.
Who we share it with
We never sell or rent your personal data. We only share it with trusted services that help us run our work: Stripe (payments), Supabase (portal accounts and data), Cloudflare (hosting and file storage), Google (calendar and video calls), and Resend (emails sent from our portal). Each of them handles data under its own privacy policy. We may also share data with legal authorities if we have to by law.
How we protect it
We use secure systems, encrypted connections, and common-sense measures to protect your data from unauthorized access or changes. Galleries are private, files are shared only through links that expire, and full-resolution files unlock only after payment. But keep in mind, no method of storing or sending files online is perfectly secure, so we cannot guarantee total protection.
How long we keep it
We keep galleries and final files for 12 months after delivery, and then they are deleted automatically. We keep signed agreements, invoices, and payment records as long as we need them for legal, tax, and accounting reasons. We keep your contact details while we work together or until you ask us to delete them, unless the law requires us to keep them.
Your choices
You can access, change, or delete your info, stop marketing emails whenever you want, and ask how we handle your data. To do this, just email us at info@falacade.com. Some records, like signed agreements and invoices, may need to be kept for legal or accounting reasons even after you ask us to delete your info.
Photos of people
When we photograph people for our work, those photos go to private galleries in our portal that only you and your team can see. We may show the work in our portfolio and on social media unless you tell us in writing (email is fine) that you’d rather we didn’t, as explained in our Terms of Service. If you were photographed for one of our clients and have questions, or would rather your photos not appear in our portfolio, email us at info@falacade.com.
Changes to this policy
We might update this policy sometimes. Changes show up here with a new date at the top, and if you keep using our site or services after that, it means you agree to the new version. If you have questions, email us at info@falacade.com or use our Contact page.
Terms of Service
Last updated: October 9, 2026
By using our site, client portal, services, or content, you agree to these terms. Please read them so you know how things work when we work together.
Our services
We offer corporate headshots and on-site Headshot Days, team and portrait photography, brand and graphic design, and digital presence help like websites and Google Business profiles.
Agreements
For each project, we send you an agreement through our client portal. You sign it online, and an electronic signature counts the same as a handwritten one. If the signed agreement for your project says something different from these terms, the agreement wins.
Payment
We agree on payment before starting a project. We need a 50% deposit to start, which holds your date and shows your commitment. Refund details are below. You can pay invoices online in the portal by card or bank transfer through Stripe. Late payments might have extra fees. We send final files once we get the full balance. Until then, your gallery shows watermarked previews.
Your files and usage rights
Once the project is paid in full, you get the usage rights listed in your agreement. Falacade Studios LLC keeps the copyright for photos unless we sign a separate buyout agreement. You get the finished, retouched files, not the RAW or unedited ones. We can show the work in our portfolio and on social media unless you tell us not to in writing (email is fine).
Your responsibilities
As our client, you promise to send us accurate info on time, get any needed permissions or releases for the people, places, logos, and materials you provide, and respect these terms.
Cancelling and rescheduling
If you need to cancel, please do it in writing (email is fine). Cancel more than 7 days before your start date for a full deposit refund. Within 7 days, we keep the deposit. You get one free reschedule with at least 5 days’ notice; others might have a fee. If you cancel after we start, the deposit and completed work are non-refundable. If we have to cancel, you get a full refund.
Liability
We work hard to make great results, but we cannot guarantee business outcomes like specific traffic, leads, or revenue. Falacade Studios LLC is not responsible for any indirect or consequential damages. Our total liability is limited to what you paid for the project.
File delivery and storage
We send final files through a private link in your Falacade portal and keep them there for 12 months. Please save your own copies, because we might not have them after that.
Using our site and portal
Don’t misuse our site or portal or try to break our systems, or we might stop your access. Please keep your portal login private.
Governing law
These terms follow the laws of the Commonwealth of Pennsylvania, and any disputes will be handled in the courts of Bucks County, Pennsylvania.
Changes to these terms
We might update these terms. Changes show up here with a new date at the top, and if you keep using our services after that, it means you’re okay with the new version.
Cookie Policy
Last updated: October 9, 2026
Our site uses cookies to make browsing easier and more personal. Cookies are text files stored on your device that help us remember what you like, see how folks use our site, and make everything run better.
We use cookies to check traffic, help our site work, and improve your experience. They might collect anonymous data like your browser type, the pages you see, and how long you spend on the site so we can keep making things better.
Our client portal doesn’t use advertising or tracking cookies. It only saves what it needs to work in your browser, like keeping you signed in and remembering settings such as sound on or off.
You can turn off cookies in your browser at any time. Just know that blocking some cookies might make parts of our site work differently, and you may need to sign in to the portal each time. By using our site, you agree to how we use cookies as explained here.
READY WHEN YOU ARE
info@falacade.com | (215) 313-1625 | Serving Langhorne, Newtown, Doylestown, Yardley, Bensalem, and Feasterville-Trevose in Bucks County and the Greater Philadelphia area.